Error Message Troubleshooting

During registration periods, you may occasionally experience difficulty enrolling in courses. There are several helpful troubleshooting steps that can often resolve these issues. The tips outlined below are designed to address many of the most common challenges you may encounter during registration.

• Try enrolling using an Incognito or Private browser window.
• Switch browsers and try enrolling using another browser, such as Chrome, Safari, Firefox, or Microsoft Edge.
• Use a desktop or laptop computer, if possible.
• Close all other browser tabs and ensure that only the Univerus registration tab is open.
• Disable or remove browser extensions that may interfere with the registration process, such as Scribe, Grammarly, JSON Viewer, or similar extensions.
• Clear your browser history, cache, and cookies.
• Try switching your internet connection. If possible, try using mobile data instead of Wi-Fi, or Wi-Fi instead of mobile data.
  Please Note: Some facilities and organizations have strict firewall policies that may block the payment form from loading or prevent enrollment from being completed.
• Log out of your account and then log back in.

Still Experiencing Issues?

If the issue persists or you receive an error message, please contact your organization's staff so they can reach out to our support team at 748-1002 #3. We would be happy to assist further.

When reporting an issue, please provide as much detail as possible about the error message and the steps you were taking when the issue occurred. This will help our team investigate and assist you more efficiently.