Payments, Cancellations and Refunds
| Looking for a way to pay? Scroll below to see the payment options available! |
| Please note: the RM of Hanover currently does not accept e-Transfers as a form of payment for rentals or courses. |
Payment Options |
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1. Login and pay online with a credit card.* |
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2. Payment by debit, credit, cash or cheque in office, Monday-Friday, 8:00am - 4:00pm. |
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3. Leave cash or cheque payments in the drop box by the front doors outside of office hours, at your own risk. |
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4. Send a cheque through the mail to 28 Westland Drive, Mitchell MB R5G 2N9. |
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5. Call (204) 346-7133 or (204) 346-7825 to make a credit card payment over the phone. |
| * Requires a Username and Password |
| Forgot Username or Password? Click here! |
Cancellation Policy |
| The RM of Hanover Recreation Cancellation Policy requires that all cancellations be provided |
| 2 WEEKS (14 DAYS) BEFORE the date of rental.* |
| All cancellations need to be emailed in and will only be processed if submitted to rec@hanovermb.ca* |
| If you do not have email, please contact us by phone during office hours of Monday to Friday |
| from 8 AM to 4 PM at (204) 346-7133 or (204) 326-4488. |
| If the date or time needs to be changed, please contact the office and accommodations may be made. |
| Please note: If cancellation policy is not followed, renter may be subject to full cost of rental and any additional fees. |
| *Some exceptions apply. |
Refund Policy |
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| Cancellations before the 14 day period prior to the rental will receive a full refund or a no cost cancellation. |
| Cancellations within the 14 day period prior to the rental, a $25 cancellation fee will be required to be |
| paid at time of cancellation or the cancellation fee will be deducted from the refund.** |
| If there needs to be a cancellation due to extreme weather or sudden illness, a full refund will be processed.*** |
| Please note: All refunds will be processed in the form of a cheque or added to client's wallet as a credit. Refunds can take 1-2 business days to be processed and can take up to 14 business days to be received. |
| ***Some exceptions apply. |
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Do you have a question, concern, or comment? Please get in touch with us HERE! |
| *Exceptions include sports field rentals (including arena's, ball diamonds and soccer pitches) be cancelled 3 WEEKS (21 days) prior to date of rental if possible and any extenuating circumstances that are decided at the RM of Hanover's discretion. |
| ** Administrative fee is subject to 5% GST. |
| ***Exceptions can include any qualifying circumstances and will be decided at the RM of Hanover's discretion. |
Univerus Rec