To register for a course or purchase a Membership you must have an active client account. See instructions below to create a new account or retrieve your existing account details. For parents enrolling their children please be sure to create a family account with yourself as the Billing Client and your children as family members.
ACCOUNT CREATION INSTRUCTIONS
For New Customers
You are a new customer if you have not attended a class or booked a facility in recent years. If you are unsure if you have an existing client account, simply e-mail community.service@banff.ca for support.
For Existing Customers
You have attended a class or booked a facility in recent years (whether you registered online, over the phone or in-person). If you do not have your account details (i.e forgot or registered in-person or via telephone with Client Services), simply e-mail community.services@banff.ca for support.
If you have never registered for a program, attended a drop-in session or rented a facility, please follow the instructions below.
Click on the
Click here to create a New Account link at the top of this screen and choose to create an Individual Account or Family Member Account.
To create an
Individual Account, complete the Billing Contact form by providing all required information and then click the Next button. Note: You can still add family members to your account later by logging into your account and clicking on the Family Members Tab.
To create a
Family Member Account, complete the Billing Contact form by providing all required information. Click the Next button to continue to the Add Family Member Screen.
Once you have completed the above steps, you will be sent an
Account Activation Email. To activate your account, click on the link provided in the e-mail.
If you have participated in a program or rented a facility in the past but, do not have or cannot access an existing account, please do NOT create a new account. Please call 403.762.1251 or email
community.services@banff.ca to reset your account.
HOW DO I ADD A FAMILY MEMBER TO MY ACCOUNT?
Logon to your existing
account to access your information.
Click on “Add New Group Member” at the top of the page and fill in their contact information.
Click on “Add New Group Member” at the bottom of the page to add a group or family member to your account.
If you experience problems creating or updating your account please click on
FAQ at the top-right page for helpful information. If you are still experiencing problems, please call 403.762.1251 or email
community.services@banff.ca.
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