• 50% of total rental fee (non-refundable) at time of booking
• Balance due 60 days prior to event (non-refundable)
• Cancellation policies are in effect for each facility. Please contact the Recreation, Events and Facilities Department for more information

• 50% of total rental fee at time of booking; Balance due sixty (60) days prior to event (non- refundable)
• Any refund requests require a full sixty (60) days notice and must be in writing. A 20% deduction will apply to all refunds for administration fees
• Field cancellations done within sixty (60) days of event will be non-refundable

• All ice bookings must be paid in full at time of booking. Exceptions for approved Regular Users. 
• Ice Rental refund requests must be submitted in writing at least thirty (30) days prior to rental date of use. 
• A $35.00 administration fee will apply to all refunds.

A full refund will be issued up to the start date of an activity if:

• Program is cancelled by the Recreation, Events & Facilities Department
• OR
• Date, time or location of the activity is changed by the Recreation, Events & Facilities Department which prohibits attendance by the registrant

Full refunds will be granted if requested, in writing, fourteen (14) business days prior to activity start date. A $20.00 administration fee will apply

Medical refund requests must be accompanied by a doctor’s certificate. The refund will be pro-rated based on the number of classes left in the activity at the time the request is received, regardless of the date the registrant stopped attending the activity. Without a doctor’s certificate, no refunds will be given unless refund is requested in writing fourteen (14) days prior to activity start date.

A full refund will be issued if the Town of Wasaga Beach cancels for any unforeseen circumstance. This will include any indoor/outdoor facility rental, ice rental and/or programs.

Any exceptions to the above refund procedure must be in writing and will be reviewed on an individual basis. Approval can only be authorized by the Treasurer and/or Director of Recreation, Events & Facilities and CAO.