Registered Program Refunds

Registrants who decide they no longer wish to take the program prior to the start date, will receive a full refund and an administration fee of $25.00 will be charged. Once the program has started you will receive a partial credit based on the value of the classes remaining, from the time the withdraw request is received and will be subject to a program cancellation fee. Some exceptions apply for courses listed below.

The effective date of program withdraw is the date received by the City of Timmins and not the date the participant stopped attending.

Refunds for Private Swim Lessons and Advanced Leadership Courses (Bronze Star, Bronze Medallion, Bronze Cross, Assistant Instructors, Combined Lifesaving Instructors, National Lifeguard, Standard First Aid, Red Cross Assistant Lifeguard, and Lifeguard course etc.):

A refund will be issued if notification is received 14 days prior to the beginning of the program. After that time the program becomes non-refundable. Course material and Exam Fees are non-refundable, once materials have been received. Refund requests after the 14 day deadline or if the program has already started, will require supervisor approval. The refund (if approved) will be prorated based on the number of classes remaining from the date the request was received.

Swimming Pool and Ice Rental Cancellations & Changes

Cancellations and changes are subject to the following terms:

2 weeks’ notice (14 days) is required to cancel or change a previously issued permit.

All bookings made within 14 days of the event date are final, non-refundable, and non-transferrable.

Full refunds are provided if appropriate notice is given. An administration fee of $25.00 will be applied to all refunds.

Community Centres and Hall Rental Rules & Conditions Cancellations & Changes:

Cancellations and changes are subject to:

Requests for amendments to this permit must be submitted in writing.

Requests to amend or cancel with less than 30 calendar days, before event date will be subject to an administration fee of $100.00.

Requests to cancel any permit with less than 14 calendar days’ notice will not be eligible for a refund.

All bookings made within 14 calendar days are deemed as final, non-refundable, and non-transferrable and must be paid in full at time of booking