The following procedure outlines eligibility for refunds, transfers, weather-related cancellations, and mechanical related cancellations. Drop-in programs and multiple admission passes are not covered by this procedure:

General Refunds

To be eligible for a refund, cancellation requests must be submitted at least five (5) business days prior to the start of the program.

A non-refundable cancellation fee of $14.33 will be applied to all eligible refunds.

No refunds will be issued for cancellation requests made within five (5) business days of the program start date or once the program has begun.

In the case of illness or injury, a full refund will be provided with a valid medical note, regardless of timing. The cancellation fee will be waived in this instance.

Participants who register after the program has started will be pro-rated for the remaining classes.

No refunds or make-up classes are given for classes or program that you miss.

Transfers

No fee will be charged for transferring between programs, provided the transfer is requested prior to the second class/session

Program Cancellations

The City of St Thomas reserves the right to cancel any class or program due to unforeseen circumstances. If a program is cancelled by us, a replacement class will be scheduled to make up for the missed session. If we are not able to add a makeup class, a credit will be put on your account for the missed class to use for future programs.

Weather-Related/Pool Cancellations (Aquatics & Outdoor Programs)

We strive to hold all classes as scheduled. However, if four (4) or more classes are cancelled due to inclement weather or pool mechanical issues, a pro-rated refund will be issued for the missed classes.

Other notes

1. Withdrawal requests can be made via email, phone, or in person at the Joe Thornton Community Centre.

2. Facility rentals, memberships, and other Parks and Recreation transactions are not covered under this refund procedure.