Refund, Transfers, Waitlists, Cancellations

1. Program withdrawal and refund requests must be made by completing the Refund Request Form.
2. A full refund will be given in the event that:
   (a) The Township of Severn cancels/changes program details which prohibit someone from attending;
   (b) A registrant requests a refund for medical reasons (Doctor’s note required).
   The refund will be pro-rated from the request date and subject to a $20.00 fee.
3. Every effort will be made to make up cancelled/postponed classes. A non-refundable pro-rated credit will be applied to the participants' account to be used towards future programming. 
4. A participant withdrawn by an instructor due to incompatibility will receive a pro-rated refund.
5. Transfers from one class/program to another are based on space availability within the same session.
6. Transfers will be permitted up to and including the third lesson of the program where space permits.
7. Registrations for new programs from waitlists may be pro-rated.
8. Participant cancellations advising an instructor, reception staff or not attending classes is not considered notice of program cancellation.