Community Services – MEMBER Policies, Terms & Conditions

Changes to Account
The Town of Ingersoll Community Services must be notified as soon as possible of any changes to mailing address, email address, contact information, health information, or payment details.

Membership Cards
Membership cards are non-refundable, non-transferable, and cannot be exchanged for cash. A $2.50 replacement fee will apply to lost, stolen, or damaged cards. Cards must be presented upon each visit.

Fitness Centre Access
Individuals aged 14 and older are permitted access to the Fitness Centre. Children aged 11 and under are not permitted.
Youth aged 12 to 13 must complete and pass a Pre-Teen Orientation with a Personal Trainer before using the Fitness Centre. In addition, they must be accompanied and actively supervised by someone aged 14 or older at all times while in the facility.

Group Fitness Class Drop-ins (Land Fitness and Aqua Fitness)
Open to individuals 14 years of age and older.
For dry land group fitness classes, participants aged 12 and 13 are permitted but must be accompanied by a guardian who is at least 14 years old at all times.
For aquatic group fitness classes, participants must be 14 years of age or older.
All participants must check in at the Front Desk. Class schedules are subject to change based on attendance. Participation is available on a first-come, first-served basis, and capacity limits apply. Some classes may require pre-registration—please refer to the current class schedule for details.

Trial Memberships
Members are welcome to introduce a guest to our facilities through a complimentary one-day trial membership. Trial memberships are valid for one day only and provide access to drop-in fitness, recreational programs (such as Open Swim), and the Fitness Centre.
Please note that trial memberships do not include additional membership benefits, such as discounts or early registration privileges.

Reservation of Rights
The Town of Ingersoll and the Ingersoll Community Services Department reserve the right to modify operating hours and make changes to programs, equipment, activities, or services. We are committed to making reasonable efforts to maintain the services and facilities outlined in this Agreement.

Maintenance Closures
The Town of Ingersoll and the Community Services Department reserve the right to temporarily close specific facilities or areas—such as the Fitness Centre, pool, or multi-purpose room—for maintenance.

Rules and Regulations
The rules of the Town of Ingersoll and the Ingersoll Community Services Department may be posted at each facility location and are subject to periodic updates. These rules are in place to ensure the safety and enjoyment of all members and patrons and must be followed at all times.
We reserve the right to suspend or terminate the membership of any patron or visitor, without refund, under the following circumstances:
a) Failure to comply with posted rules
b) Causing a disturbance or nuisance
c) Engaging in illegal or inappropriate behavior
d) Actions deemed to endanger oneself or others
e) Non-compliance with the Fitness Centre’s Terms and Conditions

Footwear
Access to the Fitness Centre is permitted with clean indoor footwear only. Outdoor shoes are strictly prohibited. Individuals not wearing appropriate footwear will be asked to leave and may return once properly equipped.

Dress Code
Patrons are required to wear appropriate workout attire at all times while using our facility. For the consideration of all, clothing must be clean, tidy, and free of offensive prints or designs. Any violations of this policy may result in removal from the facility until appropriate clothing is worn.

Lost or Stolen Items
The Town of Ingersoll and the Ingersoll Community Services Department are not responsible for lost or stolen belongings. Patrons are encouraged to secure valuables in the lockers provided in the change rooms or leave them safely at home.
Backpacks and knapsacks are not permitted in the Fitness Centre or Fitness Studio at any time.

Mobile Phones, Cameras, and Other Recording Devices
To protect personal privacy, the use of cameras or recording devices of any kind is strictly prohibited within our facility. We appreciate your cooperation in upholding these guidelines and helping to maintain a safe and respectful environment for all.

Scent-Free Policy
The Town of Ingersoll is committed to maintaining a scent-safe environment to address health concerns related to scented products. This policy applies to both employees and visitors at all Ingersoll Community Services locations.
Please refrain from using or wearing scented products while in any Community Services facility.

Non-Sufficient Funds (NSF)
A $35.00 fee will be applied to any declined or NSF payments. Repayment must be made by cash, debit.