All requests for membership cancellations, downgrades, or significant changes (e.g., removing a member, transferring, or modifying billing information) must be submitted in writing 20 calendar days prior to the desired effective date. To be eligible for auto-renew membership perks during sessional programs (e.g., swim lessons), the membership must remain active and up to date for the full duration of the program. At no time will we make the exception to pause or freeze memberships. This practice is non-negotiable. Memberships are non-transferable between individuals; however, upgrades between membership types (e.g., from a one-person household to a four-person household) may be accommodated at the time of request, at the discretion of Reception staff, provided the change is deemed reasonable and feasible in the moment.
One-month memberships are non-refundable, non-transferable, and not eligible for credit. Cancellations are not permitted. Upon purchase, members will receive full access to the facility for a period of one month, beginning on the date of purchase.
If a cancellation request is received at least three business days prior to the program start date, a full refund or account credit will be issued. Requests received with less than three business days’ notice may be eligible for a full account credit or a refund, less a $20 administrative fee. If the session has already begun (defined as at least one class having taken place), patrons may be eligible for a full account credit, minus the cost of any classes attended. Alternatively, a refund may be issued, less a $20 administrative fee and the cost of any classes attended or services delivered.
Transfer requests will only be considered within the first two weeks of the program and are subject to course availability and prerequisite requirements, at the discretion of the program supervisor. Patrons are responsible for any price difference between courses. Any remaining balance will be issued as an account credit only.
Daily programs become accessible seven (7) days prior to their start date. Due to limited capacity and high demand, preregistration is strongly encouraged. Credits or transfers may be granted, provided registration is still open at the time of the request.
Memberships to the Fusion Youth Centre may be restricted, suspended, or cancelled by the Town of Ingersoll staff at any time without notice and reimbursement. In the same manner, parents/guardians can restrict, suspend or cancel their child’s membership at any time by calling 519-425-4386 or visiting the centre. Memberships cancelled or suspended by parents/guardians will not be reimbursed for any reason.
Full payment is required within five days of the invoice creation date, or the contract will be considered null and void. Cancellations made 5 business days in advance may be eligible for a refund, subject to a $20 administrative fee. Cancellations made less than 5 business days before the event are not eligible for a refund.
All retail product sales are final. Refunds will only be issued in the event of an administrative error. Product exchanges are not permitted.
Cancellations made at least 72 hours in advance are eligible for a full refund. Cancellations made with less than 72 hours’ notice are non-refundable.
Cancellations must be made at least seven (7) days in advance. If a cancellation is received with less than 7 days’ notice, the group will be responsible for the full booking cost.
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