Facilty and Service Cancellation/Refund Policies

Arena Cancellation - 72 Hour Cancellation Policy - | If unused rental time has not been canceled 72 hours in advance the renter will be charged the amount for the reserved rental. Cancellations are to be made in writing (email, text, or note). Any other form of cancellation cannot be verified and could therefore be missed.

Program Cancellation | Program and course cancellations must be received 48 hours in advance of the program date to qualify for a refund. Refunds may be provided by credit to the account or if a cheque is requested it will be subject to 10-14 days processing time. Cancellations that are made less than 48 hours before the program start do not qualify for a refund except in extraordinary circumstances. This is to allow time to provide the space to the wait list.