Payment and Refund Policy

Registration fees are due 5 business days before programs begin and can be paid through your online account or in person at the Municipal Office.

Payment Methods:

• Online Registration: Requires credit card payment at the time of registration.
• In-Person Payments: Cash or debit card only.
  • Payments are accepted at the Municipal Office, 76 Morison Drive.
  • During the summer, payments are accepted at the Hants Aquatic Centre, 306 Stannus Street.
• We are unable to accept E-transfers as a form of payment.
• Pre-approved payment plans are available.
  • Please request this at the time of registration.
  • Registration for payment plans must be completed over the phone.
  • Please contact us before your program begins if you require a payment plan.

If payment is not received 5 business days prior to the program start date, you will be removed from the program and your spot will be offered to the next person on the waitlist.

Payment cannot be accepted by program leaders. Outstanding invoices after 30 days will be forwarded to the Finance Department and interest charges may apply until paid in full.

Program Changes

Fees, dates, times, and locations are subject to change. For the most up-to-date information, visit: www.westhants.ca/rec

If changes to the program date, location, or content affect your ability or interest in attending, please contact the Community Development Programs Team:

• Email: [email protected]
• Phone: (902) 798-8391 ext. 214

Occasionally, individual classes may be cancelled due to inclement weather, instructor availability, or facility-related conflicts.

Every effort will be made to reschedule cancelled classes. If rescheduling is not possible, a credit will be applied to your registration account for future use.

Credits on account do not guarantee a spot in future programs.

If you would prefer a refund instead of an account credit, please contact the Community Development Programs Team:

• Email: [email protected]
• Phone: (902) 798-8391 ext. 214

If your program is cancelled, you will automatically receive a refund or prorated refund if applicable.

Refunds will be issued as a credit on your registration account for future use. Administrative fees do not apply to program cancellations.

Recreation staff reserve the right to cancel programs or change class times and/or locations.

Please register early, as programs with low registration may be cancelled.

Before registering, please ensure you have reviewed all program details including age restrictions, start/end times, and locations.

If you no longer wish to participate in a program, you must contact the Community Development Programs Team to withdraw:

• Email: [email protected]
• Phone: 902-798-8391 ext. 214

To be eligible for a refund or account credit, withdrawal requests must be received at least 5 business days prior to the start of the program.

All refunds and credits are subject to a $5 administrative fee.

Withdrawal Requests Within 5 Business Days:

• Refunds may only be issued if there is an active waitlist and the vacated spot can be filled.
• If the spot cannot be filled, no refund will be provided.

Instant refunds are not available through the registration software or at the front counter.

All refunds are subject to a $5 administrative fee.

Refund Options:

• Account Credit:
  • Credits can be applied toward another activity or program.
  • Credits must be used by March 31 each year.
  • After March 31:
    • Credits over $5 will be refunded.
    • Credits under $5 will be removed from the account.
• Cheque by Mail:
  • Please ensure your mailing address is current in your online account.
  • Refund cheques may take 3–4 weeks to arrive.
• Donate Your Refund:
  • Refunds can be donated to the West Hants Inspire Program, which supports residents who may not otherwise be able to participate in recreation opportunities.

For questions, contact the Community Development Programs Team:

• Email: [email protected]
• Phone: 902-798-8391 ext. 214

Requests to transfer or change registration must be received at least 5 business days before the program start date.

Transfers are subject to:

• Program availability
• Differences in program fees

Program registrations cannot be transferred to another customer.

Participants must meet the required age before the program begins.

All participants must meet the prerequisite requirements listed in the program information.

If you are unsure whether you meet the requirements, please contact the Community Development Programs Team for clarification:

• Email: [email protected]
• Phone: 902-798-8391 ext. 214