Program Payment Procedures

If payment is not received 3 days prior to the program start date, your seat in the program will be offered to the next person on the waitlist. You will not be permitted in the program.

If you no longer wish to participate in this program, you need to contact our Program team to be removed from the program list: programs@westhants.ca or 902-798-8391 ext 214. 

If there is no request to be removed from the program, you still owe for your seat in the program.

Your outstanding invoice, after 30 days, will passed along to our Finance Department and your account will be charged interest until paid in full.  Your recreation account will also be marked as “Delinquent” which prevents you from registering for future programs until invoices are paid in full (including interest).

To pay an invoice you can pay through your online account or visit our Municipal Office at 76 Morison Drive, Windsor (Monday-Friday 8:30am-4:30pm) to pay by cash or debit. Only for Hants Aquatic Centre programs, you can pay at the Hants Aquatic Centre. Please note: we do not accept payments in the programs themselves.

Program Refund Procedures

Refunds for all camps, programs, workshops, clinics, bus trips, and special events will ONLY be issued with at least three days notice prior to the beginning of the program, unless otherwise specified. All event and program registrations are subject to a non-refundable $5 administrative fee.  This fee applies regardless of any registration errors, participant cancellations or changes made after registration.  This fee will only be waived if the program or event is canceled by us.

Refunds will be issued via cheque. Refunds are not available through the registration software. If you require a refund please contact us.

Cancellations/program withdrawal may be submitted via phone or in person at the West Hants Municipal Office, 76 Morison Drive, Windsor West Hants Ind. Park. 902.798.8391 ext. 214.

Program Transfer Procedure

To transfer or change registration the Community Development Department must receive the request at least 5 business days in advance. Any transfer to another program date is subject to the availability of space in that program and any difference in fees. You cannot transfer your spot in a program to another customer.

Facility Booking Cancellation Procedure & Closure

Cancellation procedures are in effect for all St. Croix Recreation Site bookings. Please note that if the fields are open and the weather deteriorates, the decision to cancel the booking will be the responsibility of the user group and/or officials at game time, or in advance of scheduled use. Note: The user group will be charged for the use of the field if the Community Development Department is not notified of the cancellation a minimum of 12 hours in advance of the booking or 72 hours in advance for the cancellation of a weekend tournament booking.

If the Community Development Department cancels the use of the facility due to weather or field conditions, the user group will not be charged.