Program Payment Procedures

Registration fees are due 3 days before programs begin and can be paid through your online account with a credit card or in person at the Municipal Office (76 Morison Dr, Windsor) with cash or debit. Online registration requires payment at the time of registration with a credit card.

If payment is not received three days prior to the program start date, your seat in the program will be offered to the next person on the waitlist. You will not be permitted in the program.

If a withdrawal or refund request is not received, and you do not attend the program you are registered in, you still owe the program fee.

Payment cannot be accepted in programs, and we cannot accept e-transfers. Pre-approved payment plans are available. Please contact us before your program begins if you need a payment plan.  

Outstanding invoices, after 30 days, will be passed along to our Finance Department and your account will be charged interest until paid in full.  Your recreation account will also be marked as “Delinquent” which prevents you from registering for future programs until invoices are paid in full (including interest).

 

Program Withdrawal Procedures

If you no longer wish to participate in this program, you need to contact our Program Team to be removed from the program list: [email protected] or 902-798-8391 ext 214. 

Program withdrawals or refund requests must be received via email or phone with a minimum of three days' notice prior to the beginning of the program. All refunds will be subject to a $5 administrative fee unless the program is cancelled by our department. 

If there is no request to be removed from the program, you still owe for your seat in the program.

Program Refund Procedures

It is your responsibility to ensure you have read the program description and understand age restrictions, program start/end times, locations, and other details before registering for the program. 

Instant refunds are not available through the registration software. Therefore, refund requests must be received via email or phone with a minimum of three days' notice prior to the beginning of the program. All refunds will be subject to a $5 adminstrative fee unless the program is cancelled by our department. This fee applies regardless of any registration errors, participant cancellations or changes made after registration. 

All refunds are issued via cheque and sent in the mail. Please ensure your mailing address is up to date in your online account. 

If a withdrawal or refund request is not received, and you do not attend the program you are registered in, you still owe the program fee. Refunds will not be provided to individuals within three days prior to the start of the program or after the program has commenced. Invoices that are more than 30 days old will be forwarded to our Finance Department, and interest will accrue until they are paid in full. 

If you have questions please reach out to the Programs Team at [email protected] or 902-798-8391 ext 214. 

Program Transfer Procedure

To transfer or change registration the Community Development Department must receive the request at least 5 business days in advance. Any transfers to another program date is subject to the availability of space in that program and any difference in fees. You cannot transfer your spot in a program to another customer.