Municipality of Strathroy-Caradoc Refund Policy

Facility Rental Refunds

Ice Rink Rentals require 14 days notice to cancel or no refund will be provided.

Program Registration Refunds

  • Participants who make a written cancellation request 8 weeks or more prior to the start of activity will be charged a $25 administration and processing fee or an amount equal to half of their total activity fee (whichever is less). The remainder of the activity fee will be refunded.
  • Participants who make a written cancellation request between 14 – 56 days prior to the start of the activity may elect to have the full fee amount left as a credit on their account for use within one calendar year, or can have half refunded and the other half left as a credit in their client wallet.
  • Participants who request cancellation within 14 days of their activity start date, will not receive a refund for the program. Cancellation or withdrawal of participation during the program will result in loss of the activity fee and no refunds will be made.
  • Participants can request a transfer to another camp/program with availability at no additional cost or loss of paid fees.
    • If there is a price difference, the difference will be left as a credit on your account or will need to be paid

Emergency Cancellation

  • If the cancellation is deemed an emergency the full amount may be refunded the discretion of the Community Services  team.
  • Any cancellations due to COVID-19 symptoms, illness, or close contact quarantine requirements, or lockdown restrictions will be deemed an emergency and a full refund (or pro-rated if mid-activity) will be given.