Facility Rental Refunds

Cancellation - If 30 days’ notice of rental cancellation is not provided by the renter , the renter will forfeit their rental deposit.

Program Refunds

All program cancellation requests must be received in writing, using the Recreation Refund Form. The date that the Recreation Refund form is submitted will be used for determining the refund based on the following:

• Full refunds will be available for customers within the first 14 days after registration, minus a $25.00 administration fee
• If registration occurs less than 14 days before the start of the program or activity, refunds will not be available
• Cancellations received after 14 days, but more than 14 days before the start date of the program or activity can transfer their registration to an alternative program or activity. If no alternative is available, or if the cancellation is for exceptional reasons, a credit can be applied to the customer’s account, minus the $25.00 administration fee. The credit has no expiry. Cancellations occurring less than 14 days before the start date of a program or activity will receive no refund or credit.
• In the case of camps, if the program is waitlisted and the space is resold to another customer, then the customer will receive a credit on their account.
• If the written request to withdraw is received within the first 2 weeks of the program a pro-rated refund will be calculated based on the number of completed classes minus a $25.00 administration fee.
• If a written request to withdraw is received after the second week of program no refund will be issued
• In the case of a medical reason, a refund will be issued based on the pro-rated value of the remaining classes less the applicable administration fee, provided no more that 75% of the session has passed
• In the event of program dissatisfaction a refund will be issued based on the prorated value of the remaining classes less a $25.00 administration fee, provided no more that 50% of the session has passed
• For programs and activities cancelled by the Municipality of South Bruce, refunds will be issued.
• Portions of the registration fee paid to third party suppliers are non-refundable. Examples include program materials and supplies, such as books, t-shirts, food, admission tickets, travel fees, etc.
• If a participant is withdrawn from an activity or program, 50% of the remaining session will be refunded

All Refund Request forms must be submitted to the Recreation Programmer, recreation@southbruce.ca or at the Municipal Administration Office.

Refund Cheques will not be issued for amounts at or below $10.00.

Facility rentals, punch cards, memberships, Before and After School Program, and other Recreation transactions are not covered under this refund policy.

All refunds will be issued by cheque within 30 days of the receipt of the request.

Transferred to taxes.