Palliser School Division Cancellation & Refund Policy

General Principle

While we strive to accommodate all users, our facilities require scheduling and staffing. We offer a tiered refund system based on the notice provided to ensure our operational costs are covered while remaining fair to our community partners.

Standard Cancellation Windows

• 7+ Days Notice: If you cancel your booking at least 7 full days prior to the scheduled event, you will receive a full refund (or a full credit toward a future booking, at your preference).
• Less than 7 Days Notice: Cancellations made within 7 days of the event are generally non-refundable, as we may have already secured staffing or turned away other potential user groups.

Extraordinary Circumstances & Weather

• Inclement Weather: If an event must be cancelled due to severe weather or unsafe travel conditions, a full refund or credit will be issued, regardless of the notice period.
• Division-Initiated Cancellations: If the Palliser School Division is unable to provide the facility due to maintenance issues, school emergencies, or administrative errors, a full refund will be processed immediately if a mutually agreeable alternative date cannot be found.

How to Cancel

To qualify for a refund under the timelines above, a cancellation notice must be submitted in writing to rentals@pallisersd.ab.ca. The refund will be processed back to the original payment method within 7–15 business days.

Acceptance of Terms

By completing a facility booking within the Palliser School Division, you acknowledge that you have read and agree to these terms.