Course Refunds, Credits, Withdrawals & Transfers

A refund or credit will only be given up to one week prior to the start date of the program. A $10 administration fee will apply to all customer requested refunds. A partial/full refund or transfer may be issued depending on the circumstances that are presented. A medical note may be requested in order to process this request..

Membership Cancellations, Transfers & Refunds

TBD - Example Text: There are no refunds for Memberships once use has begun. In the event of a medical issue, participants can arrange for a credit towards another membership offered at City Recreation Centre.

Facility Rental Cancellations & Refunds

TBD - Example Text: Refunds for Facility rentals will not be provided unless cancellation notification is received at least 30 days prior to your facility rental date. No exceptions allowed.