To register in one of our programs, you must have an active client account. Click
here for instructions on how to create an account.
For parents/guardians enrolling children into programs please be sure to create a Family Account with yourself as the billing client, and adding any children as family members.
HOW DO I REGISTER FOR A PROGRAM?
Click on a Program Subcategory within the bolder Categories on the left side of this page to view offered programs
Click the "Register Now" button to continue to the Participant Selection Screen. Select the participant name(s) from your account that you wish to enroll into the selected program. (If you have not added Family Members to your account, then the Participant Selection Screen is not displayed.) If a "Register Now" button is not clickable, then:
- This program is not currently available for online registration
- This program is already in your "Shopping Cart"
- You are already registered in this program
Click the "Continue" button to add the program to your "Shopping Cart"
To register for additional programs, click on "Keep Shopping" button from the "Shopping Cart" screen or click the "Process Payment" button to proceed to the "Process Payment" screen to complete your registration purchase. Once you have successfully completed the payment transaction an Invoice will be displayed with complete details about the program(s) registrations you have made
An email confirmation will be sent to the email address you provided in your account including a link to your registration receipt and our Refund Policy.
HOW DO I WITHDRAW FROM A PROGRAM?
To withdraw from a program, please contact us for assistance. Please refer to our
Refund Policy for additional information.
CANCELLATIONS OR CHANGES TO A PROGRAM
We do our best to ensure that all programs run exactly as advertised but sometimes a program start date, time, location, or fee may change. Programs are subject to cancellation due to insufficient registration, instructor cancellation, etc. If this situation occurs, a full refund will be issued. In the event that a class or lesson must be cancelled, every attempt will be made to have the class or lesson rescheduled. Program registrants will be notified of the class cancellation as well as the rescheduled date, if applicable.
REFUNDS/CREDIT/WITHDRAWALS/TRANSFERS
A refund or credit will only be given up to one week prior to the start date of the program. A $10 administration fee will apply to all customer requested refunds. A partial/full refund or transfer may be issued depending on the circumstances that are presented. A medical note may be requested in order to process this request.
If you experience problems creating or updating your account, or while registering for programs, please click on
FAQ at the top-right page for helpful information. If you are still experiencing problems, please call (613) 360-3361 or email
recreation@northglengarry.ca.