Program Registration Refunds:

• Participants who make a written cancellation request 14 days or more before the start of the program will either be charged an administration fee per the Municipality of Middlesex Centre's Fees and Charges By-Law or 50% of the registration fee, whichever is less. The remaining amount will be refunded or credited to the participant’s account.
• Participants who make a cancellation request 13 days or less before the start of the program will not receive a refund. Withdrawing during the program will also result in the loss of the full registration fee, with no refunds issued.
• Refunds may be requested before or during the program for medical reasons. These requests must be submitted in writing and include a doctor’s note. If approved, a pro-rated refund will be issued based on the number of remaining program sessions at the time of request.
• Withdrawals due to compassionate grounds (e.g. bereavement, family emergency, etc.) will be considered on a case-by-case basis following a written request to staff. Supporting documentation may be requested. If approved, a pro-rated refund will be issued based on the number of remaining program sessions at the time of request.
• Participants can request a transfer to another program with availability at no additional cost or loss of paid fees (only if the program they are registered in has not started yet). If there is a price difference, the balance will be credited to the participant’s account or must be paid by the participant.
• There are no refunds for drop-in skating and shinny programs.
• The Municipality of Middlesex Centre reserves the right to remove any participant from a program for inappropriate or violent behaviour, as outlined in the Municipality’s RZone Policy. In such cases, the customer will receive a pro-rated refund based off the amount of remaining program sessions.

Credits:

• Credits issued to a participant’s account must be used within one year of issuance. Unused credits will automatically expire and be removed from the account without prior notice. It is the participant’s sole responsibility to use their credits before expiration.

Cancellations:

• If a recreation or fitness program, or any portion thereof, is cancelled by the Municipality of Middlesex Centre, registered participants will receive a refund proportional to the value of the cancelled program or classes.