RECREATION PROGRAM REFUND PROTOCOL:

Registrants who decide they no longer wish to take the program prior to the start date, will receive a full refund. Once the program has started you will receive a partial credit based on the value of the classes remaining, from the time the withdraw request is received and will be subject to a program cancellation fee. Some exceptions apply. The effective date of program withdraw is the date received by the Municipality of the County of Inverness and not the date the participant stopped attending. Refunds will be provided by cheque no matter the method of payment.

RECREATION PROGRAM CANCELLATION PROTOCOL:

If a registered program is cancelled you will be notified, by phone, at least three (3) days prior to the start date. During these circumstances, a full refund will be provided.

CANCELLATION TERMS AND CONDITIONS

Programs, events, and activities may be cancelled based on the following circumstances:

• Inclement weather conditions (Snowstorms, strong winds, choppy waters)
• Insufficient registration
• Unforeseen safety considerations
• Facility and/or equipment problems or closures
• Instructor or facilitator illness and/or unavailability
• Program or service materials not available