Course Refund Policy

A refund or credit will be granted and calculated as follows: All course refund requests and withdrawals must be received in writing. A refund or credit will be granted and calculated as follows:

Days Prior to Program Start:	Refund:
7+ General Program	Full Refund - minus $15 Admin Fee
0-6 General Program	Full Refund (Held on Account) - minus $15 Admin Fee
7+ Summer Camp	Full Refund - minus $15 Admin Fee
0-6 Summer Camp	50% Refund (Held on Account) - minus $15 Admin Fee

Note: Program status is decided seven days prior to program start date. Your withdrawal may put the class below the minimum number to operate - thus an additional $15.00 administration fee may apply.
Prior to or during program due to:

• Program cancellation by department – full refund
• Medical reasons – value of remaining classes less applicable administration fee.
• Program Dissatisfaction – value of remaining classes less $15.00 administration fee.

 

Course Transfers

Course transfers will be granted prior to course start based on eligibility and operating numbers.
Following the start of a course, transfers may be granted providing three classes have not passed and there is availability in the requested class.
Note: Program status is decided 7 days prior to program start date. Your withdrawal may put the class below the minimum number to operate - thus the $20.00 administration fee.
Prior to or during program due to:

• Medical reasons – value of remaining classes less applicable administration fee
• Program Dissatisfaction – value of remaining classes less $20.00 administration fee

       

Facility Refund Policy

All cancellations must be received:

Days Prior to Facility Rental	Refund Eligibility:
0-60 Days Prior to Function	No Refund
61 to 90 Days Prior to Function	50% Refund
9+ Days Prior to Function	Full Refund - minus $15 Admin Fee

Ice and Floor
Three weeks’ notice is required to return ice / floor rentals to the Municipality of West Grey. This will allow for maximized ice sales. A 15% charge per ice booking will be applied outside of the three week window. Ice returned within the three week window will be subject to a 25% fee.