Recreation Programs Cancellation Policy

This policy applies to all municipal recreation and cultural programs registrants.

Community Development is responsible for providing all the necessary information to the Finance department so that it can issue reimbursement.

The Finance department is responsible for issuing the reimbursement within 15 days of receiving the request from Community Development.

Registrants may cancel their program registration up to 6 weeks prior to program start date with a $50 administrative fee per participant.

Between 4 and 6 weeks prior to program start date, 50% of registration fees are refundable per participant.

4 weeks from program start date, there will be no refunds.

March Break Camps Cancellation Policy:

Registrants may cancel their registration at any time until January 15th with a $50 administrative fee per camper.

Between January 15th and March 1st, 50% of camp registration fees are refundable per camper.

After March 1st, there will be no refunds.

Summer Camps Cancellation Policy:

Registrants may cancel their registration at any time until May 1st with a $50 administrative fee per camper.

Between May 1st and June 15th, 50% of camp registration fees are refundable per camper.

After June 15th, there will be no refunds.

Reimbursement Requests in exceptional circumstances:

All program registrants are subject to the above policy. However, unavoidable medical cancellations or other exceptional circumstances will be evaluated on a case-by-case basis. Registrants that need to cancel their registration on medical grounds or because of exceptional circumstances are requested to contact the Recreation Programs Coordinator to discuss the cancellation. In a case of major illness or injury, a full refund will be provided subject to the approval of the Director. A pro-rated cancellation fee will be established if a participant has attended one or more program days prior to the cancellation.

Credits:

In most situations, a credit may be offered in lieu of a refund with an admin fee applied at the discretion of the administration.