Alberta Health Services - Public Access

Notice: We offer in-person classes in Calgary and virtual classes for anyone in Alberta. Privacy note: Registering for an account or class will be taken as your permission to receive an email confirmation, and in the case of virtual classes a Zoom meeting invitation from: birthandbabies@ahs.ca.

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To use our Public Access Website you must have an active client account.

ACCOUNT CREATION INSTRUCTIONS

For New Customers

For Existing Customers

How do I add a Group Member to My Account?

FOR NEW CUSTOMERS

If you have never registered for a Perinatal Education Program program, please follow the instructions below:

Click on the Click here to create a New Account link at the top of this screen and choose to create an Individual Account or Family Member Account.

To create an Individual Account, complete the Billing Contact form by providing all required information and then click the Next button. Note: You can still add family members to your account later by logging on to your account and clicking on the Family Members Tab.

To create a Family Member Account, complete the Billing Contact form by providing all required information. Click the Next button to continue to the Add Family Member Screen. Complete all required fields for the family member and then click the Save & Add Another button to save the family member and proceed to enter another family member to your account. Click the Finish button once you have added all of your family members to your account. Note: You can add additional family members to your account later by logging on to your account and clicking on the Family Members Tab.

Once you have completed the above steps, you will be sent an Account Activation Email. To activate your account, click on the link provided in the email.

FOR EXISTING CUSTOMERS

If you have participated in a Perinatal Education Program in the past but do not have an online account or cannot access an existing account, please DO NOT create a new account. Please contact us at (403) 955-1450 to activate your existing account. Once we enable your online access, you will receive an Account Activation Email. Follow the instructions to access your online information.

HOW DO I ADD A GROUP MEMBER TO MY ACCOUNT?

Logon to your existing account to access your information.

Click on “Add New Group Member” at the top of the page and fill in their contact information

Click on “Add New Group Member” at the bottom of the page to add a group or family member to your account

If you experience problems creating or updating your account please click on FAQ at the top-right page for helpful information. If you are still experiencing problems, please call (403) 955-1450.

HOW DO I REGISTER FOR A COURSE?

Click on a Course Subcategory within the Course Category on the left side of the page to view offered courses

Click the "Register Now" button to continue to the Participant Selection Screen. Select the participant name(s) from your account that you wish to enroll into the selected course. (If you have not added Group Members to your account then the Participant Selection Screen is not displayed.) If a "Register Now" button is not clickable, this Course is not currently available for internet registration, you have already added this Course to your "Shopping Cart", you are already registered in this Course or you are not eligible for this course based on your due date.

Click the "Continue" button to add the course to your "Shopping Cart"

To register for additional courses, click on "Keep Shopping" button from the "Shopping Cart" screen or click the "Process Payment" button to proceed to the "Process Payment" screen to complete your registration purchase. We accept Visa, Master Card and American Express. Once you have successfully completed the secure payment transaction, an Invoice will be displayed with complete details about the Course(s) registrations you have made.

An email confirming your registration will also be sent to the email address you provided in your account. The email may contain important attachments with further instructions, so make sure to save this email.

If you are not able to pay by credit card, you can register by phone and arrange to pay by cheque, money order or cash during office hours, or by mail.

HOW DO I CHANGE OR WITHDRAW FROM A COURSE?

To withdraw from a Course please contact us for assistance. Please refer to our Refund Policy for additional information.

To cancel any class, call us at (403) 955-1450 and we will arrange a refund less the admin fee as long as we have been given 7 days notice.

For all free classes, if you are unable to attend and do not contact our office to withdraw, you will be unable to register for a second free class of the same type.

If you need to change the dates of your class, call us at (403) 955-1450 and we will check the availability of another course that will work for you. We cannot guarantee that this will be possible and we do need 7 business days notice. Please note there is a $20.00 admin fee for any changes or cancellations.

If you have a conflict on the date of one of the classes in your Prenatal Series, we are not able to customize the dates between two different series. We encourage you to make alternate arrangements, or if possible, have just one person attend the class by themselves. If it is not possible to attend that class at all, speak to your educator about resources to make up for the information you missed.

If you are ill on the day of one of the classes, have the other person attend by themselves.

HOW DO I GET ADDED TO A WAITLIST

If a course is full and a waitlist is available - please click the "Join Waitlist" link to enroll onto the waitlist. For any questions regarding the waitlist, please call us at (403) 955-1450

CLASSROOM LOCATION LISTS

The following is a list of our classroom addresses. Please note that parking fees are applicable at most locations.

Calgary and Area Classroom Location List

If you experience problems creating or updating your account, or while registering for courses, please click on FAQ at the top-right page for helpful information. If you are still experiencing problems, please call (403) 955-1450.