Module 3 - Navigating Conflict (Virtual Delivery - Effective conflict mitigation is essential to every workplace. This course will help you confront conflict as both a challenge and learning opportunity for yourself and others in building a cohesive work environment. Topics that will be covered include a variety of conflict-resolution approaches, such as Thomas-Kilmann’s five different conflict-handling styles; Stone, Patton and Heen’s Difficult Conversations; and Neuro-Linguistic Programming’s Perceptual Positions. Learning Outcomes: · Develop tools and knowledge that will help to build rapport · Determine how to create understanding · Explore methods to demonstrate genuine empathy · Discover strategies that will contribute significantly to effective conflict resolution |
Online: | Mon Feb 26, 2024 12:00AM - Sat Apr 13, 2024 11:55PM |
General: | Mon Feb 26, 2024 12:00AM - Sat Apr 13, 2024 11:55PM |
Information and Requirements Students must have a computer with webcam in order to attend class and participate in exercises and knowledge checks. | |
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